Position title
Customer Service Representative

To understand, support and advise a wide range of customers making enquiries regarding all Council services through multiple channels of access. You will be responsible for resolving a high level of calls at the initial point of contact.

Take time to listen to our customers’ needs whilst seeking to understand their enquiry. Be polite, helpful and considerate ensuring correct information is relayed.

Listen patiently, empathise with the customer’s situation and convey a genuine desire to help and support.

  • To provide accurate, meaningful and consistent advice to customers, ensuring that they understand the action which will be taken.
  • To listen patiently, to empathise with the customer’s situation and convey a genuine desire to help and support.
  • To work with colleagues within the Contact Centre and other service areas to ensure the highest levels of first time call resolution and customer satisfaction.
  • To work with current and emerging technology to enhance customer contact services.
  • To ensure continuous improvement, initiating, facilitating and responding to change in a positive manner.
Knowledge and Experience
  • Putting Customers First
  • Getting Things Done
  • Taking Personal Responsibility
  • Seeking to understand others and treating them with respect


  • customer service: 2 years (required)
  • telephone/contact centre: 2 years (preferred)
  • Public sector/local authority: 1 year (preferred)

Date posted
3 July 2023


Base Salary
£10.50 Per hour
Job Location
Central Cardiff
Working Hours
Various shifts, always between 08.30am and 6.00pm
Beginning of employment
31st July 2023
Duration of employment
3 months
Employment Type
Full-time, Temporary
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